That was about 4-5 years ago. Think jewelry kiosk in a mall. I was a salesperson there for about 2 years, and we also took care of returns, fixing broken jewelry, etc. There was this middle aged woman who had a terrible taste in jewelry – everything she bought was very exaggerated and over-the-top (therefore expensive) and she looooved returning stuff. One day she comes in and throws a bracelet on the counter without a word.
Me: Hi, how are you? How can I help you today? Lady: Hi, I’d like to return this. Me: ok, do you have a receipt? Lady: you can locate it on your computer, the name is [Lady]. I look it up, and I see it a. was purchased over 2 months ago, b. She replaced another item in order to buy the bracelet. c. It was clearly worn and used. Not damaged, but used.
Obviously, the right to replace an item is a one-time thing, and obviously, you can’t replace an item you bought two months ago and used. She argues non-stop and is adamant on replacing it.
My patience started running thin. I told her, “ma’am, would you have liked to pay for an item that has been used by someone else and wasn’t new?”
“And would you like to purchase from a store that was full of items that people kept buying and returning and weren’t new?”
“And do you understand that collections change, and we can’t accept jewelries that were purchased that long ago?”
She seemed really frustrated. “But don’t feel like wearing this bracelet anymore!”
The customer after her in line, looking pissed off: THEN YOU SHOULDNT BUY JEWELRY YOU DON’T LIKE IDIOT!
Bless the customers who say what you can’t
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